At Sutra Store, we strive to ensure customer satisfaction with every order.

Returns

Customers may request a return within 3 days of receiving the order, provided that:

  • The item is unused and in its original condition
  • The original packaging is intact
  • The item is not damaged due to misuse

Non-Returnable Items

The following items cannot be returned:

  • Sale or discounted items
  • Personalized or customized products
  • Used or damaged products after delivery

Refund Eligibility

Refunds may be approved in cases such as:

  • Receiving the wrong item
  • Receiving a damaged product
  • Manufacturing defects

Refund Process

Once the returned item is inspected and approved, refunds will be processed within 5–10 business days through the original payment method.

Exchange Policy

Exchanges may be available depending on product availability.

Shipping Costs

Shipping fees are non-refundable unless the return is due to our mistake.